2. Categories

      All Articles: Industry News, IT Buzz, Thought Leadership, Trends in End User Experience
      Health Care: EHR Adoption, EHR Meaningful Use
      End User Experience: Cloud Computing, Desktop Virtualization, Meaningful Use, Server Based Computing (SBC)
      Call Centers: Average Handling Time, First Call Response
      Green IT Initiatives: Green Desktop Virtualization, Green End User Experience

  6. Quotes about SLA

    1. “ Security, red tape, fate sharing, legacy infrastructure, connectivity, offline access, performance, volume, SLA management, job security and territorialism, to name a few. ”
      In Why cloud is no panacea
    2. “ We've cut out over 360 hours necessary to support our customers' SLA requirements. And when you pile in infrastructure and systems, it is a net savings of over $300,000 annually. ”
      In The 2011 Service Elite
    3. “ Thousands of companies have been successfully automating their businesses with Opscode's Hosted Chef and we are proud to deliver the industry's first SLA, relentlessly focused on providing 24/7 customer support and the ability to immediately deploy common web applications stacks in the cloud. ”
      In Hosted IT Management Solution facilitates deployments.

  1. SLA

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    1-15 of 40 // 1 2 3 »

    1. Mentioned In 40 Articles

    2. IT Outsourcing: Will CIOs Reclaim Their Power?

      Explore cio.com.au (May 21 2012)

      ...'s no single view of processes, no automated exchange of information between vendors, no consistent SLA management-all of which lead to escalating management costs. But that's all about to change, accord... (Read Full Article)

      Mentions:   Google   EMC   CIO

    3. Managing File Transfers in the Cloud: 10 Points to Demystify the Process

      Explore eweek.com (May 9 2012) Cloud Computing

      Managing File Transfers in the Cloud: 10 Points to Demystify the Process ...ess them. When using managed file transfer to move files to the cloud, the service-level agreement (SLA) should specify availability requirements and the timeframe within which files will be processed. U... (Read Full Article)

      Mentions:   IBM   Cloud Computing   SLA

    4. Frost & Sullivan: Cloud Computing´s Popularity Boosts Cloud Infrastructure Testing and Application Monitoring

      Explore wallstreet-online.de (Apr 26 2012) Trends in End User Experience , Cloud Computing , Green End User Experience

      ...validate a cloud infrastructure. A cloud service provider normally signs a service level agreement (SLA) with its customer to establish the level of service that the network service provider will furnish... (Read Full Article)

      Mentions:   California   Frost & Sullivan   ROI

    5. BMC Software Delivers Industry's First Real-Time, Real-User Management-as-a-Service Solution for Cloud Applications

      Explore SD Times (Apr 16 2012) Industry News

      ...tent to continue to expand our offerings in the near future. We are establishing a new standard for SLA management based on accurate, actionable, ‘real-time, real-user’ data,” said Ali Hedayati, vi... (Read Full Article)

      Mentions:   Gartner   BMC   Will Cappelli

    6. Spot the Difference in AppDynamics 3.4

      Explore Home | SYS-CON MEDIA (Mar 31 2012) Green End User Experience

      Spot the Difference in AppDynamics 3.4 ...sy to spot and zoom in on. The application flow maps now change color in real-time depending on the SLA and performance of application tiers and the flows that connect them. For example, here is a screen... (Read Full Article)

      Mentions:   Application Performance Management   SLA

    7. Application Delivery Software supports cloud applications.

      Explore news.thomasnet.com (Mar 29 2012) Cloud Computing , Green End User Experience

      Designed to enable increasingly mobile enterprise user base, Terra Alta addresses complexities of application acceleration in the cloud, including applications that rely on multiple components. Enterprise EdgeSM VM allows optimizations from Akamai Intelligent Platform to be carried from Internet into data center, improving overall application performance across delivery environment. Edge Load ... (Read Full Article)

      Mentions:   Cambridge   SLA

    8. Don't let the cloud obscure your software's performance

      Explore The Register (Mar 26 2012) Cloud Computing , Green End User Experience

      ... Lock. “Get agreement on how these will be monitored, measured and reported, as well as identifying SLA remediation and modification, potentially over long timeframes." Longbottom advises customers to ex... (Read Full Article)

      Mentions:   Javascript   SLA   Fujitsu

    9. Zyrion Releases Predictive Analytics for Monitoring of IT Infrastructure

      Explore eweek.com (Mar 14 2012) Industry News , Cloud Computing

      ... Also included are service level agreements (SLAs) based on behavioral analytics. Zyrion Traverse’s SLA module can now track SLA violations based on the behavioral patterns in addition to the traditional fixed threshold metrics.... (Read Full Article)

      Mentions:   SLA   Nathan Eddy

    10. indeni Tailors Next-Generation Monitoring for MSP Service Offerings

      Explore prweb.com (Mar 6 2012) Industry News

      ...ion to their customers,” Gilbert adds. MSPs can also produce scheduled reports to simply illustrate SLA target performance, the issues encountered and fixed, compliance with baseline configuration requir... (Read Full Article)

      Mentions:   IBM   NMS   Israel

    11. Study Reveals Nearly Half of CIOs Not Confident Their Organizations Are Able ...

      Explore MarketWatch (Feb 29 2012) Trends in End User Experience

      ...etail, PurePath allows for more accurate reporting, granular business transaction grouping, precise SLA management and the fastest path to root-cause on the market. Recently extended to include zero-conf... (Read Full Article)

      Mentions:   Compuware   SAS   Application Performance Management

    12. Take Your Company Private: The Right Cloud for the Growing Enterprise

      Explore Home | SYS-CON MEDIA (Feb 23 2012) Cloud Computing

      ...leverage: if your hosting provider decides to raise monthly service charges, or make adjustments to SLA performance, you have little (affordable) recourse. Enterprise Growth Brings New Opportunities, New... (Read Full Article)

      Mentions:   Google   Microsoft   Department of Defense

    13. Aternity® Recognized as the APM Leader in Delivering End User Experience Management for Cloud Services

      Explore aternity.com (Feb 1 2012) Thought Leadership

      ...y. “Our FPI Platform uniquely enables our customers’ to monitor application performance, usage, and SLA metrics from the perspective of how the end users are actually experiencing cloud services. In 2012... (Read Full Article)

      Mentions:   Enterprise Management Associates   Boston   ROI

    14. 5 Resolutions for Better End User Experience in 2012: 30-Minute End User Experience Webinar (Dec. 7th)

      Explore End User Experience Today (Dec 4 2011)

      ... application adoption based on the precise insights into how users use their applications 5. Manage SLA compliance by validating performance and availability of all transactions for all end users, verify... (Read Full Article)

      Mentions:   Aternity   Will Cappelli   SLA

    15. Ensure Your VDI, Cloud, and IT Initiatives for 2012 Success with End User Experience Management

      Explore End User Experience Today (Nov 10 2011)

      Ensure Your VDI, Cloud, and IT Initiatives for 2012 Success with End User Experience Management ... productivity is impacted." Under these increasingly complex conditions, how will you ensure that SLA’s are being fulfilled, downtime is minimal and planned, and response times are lightning fast? Havi... (Read Full Article)

      Mentions:   Citrix   Aternity   SLA

    16. Are We Lagging In SLAs?

      Explore Network Computing (Nov 9 2011) Cloud Computing

      ... sign and accept the contracts that the cloud service providers present to them, and go by whatever SLA representations the vendors make within the context of the contract. This begs the questions of whe... (Read Full Article)

      Mentions:   CIO   SLA

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