2. Categories

      All Articles: Industry News, IT Buzz, Thought Leadership, Trends in End User Experience
      Health Care: EHR Adoption, EHR Meaningful Use
      End User Experience: Cloud Computing, Desktop Virtualization, Meaningful Use, Server Based Computing (SBC)
      Call Centers: Average Handling Time, First Call Response
      Green IT Initiatives: Green Desktop Virtualization, Green End User Experience

  6. Quotes

    1. “ Performance management and monitoring can be done differently, wherever and however it makes sense for the company. ”
      In Ensuring quality of experience: Monitor networks or applications?
    2. “ Cloud seems to be launching more conversations around becoming service-centric, and our research reveals there is a growing number of organizations establishing cross-domain, service support and service management teams. ”
      In How to transform IT operations with service assurance
    3. “ There is no end to the number of times IT has been mandated to align with the business. And the only way to effectively do that is with a truly service-oriented approach. ”
      In How to transform IT operations with service assurance
    4. “ First you have to adopt the service-oriented mindset, and the next step is integrating the service management lifecycle and the monitoring tools perspective. ”
      In How to transform IT operations with service assurance
    5. “ Putting service-oriented metrics in place gets IT departments to a point where they can be more proactive about reducing the impact of any number of degradations or problems on the business. ”
      In How to transform IT operations with service assurance
    6. “ In general, the research indicated a broad existing practice and future interest in use of MSPs across a number of technology and organization areas. ”
      In Nimsoft Survey Reveals Growing Embrace of Managed Service Providers by Large and Mid-Sized Companies
    7. “ We have been closely tracking the evolution of the infrastructure management tools sector and seeing increasing interest in SaaS options for deployment. ”
      In EMA Report Highlights AppNeta’s Unique Cloud-Based Approach to Network Performance Management
    8. “ As IT operations teams make the transition from tactical firefighting to strategic, proactive assurance, one of the most important issues has been widespread awareness of the need to understand user experience. ”
      In New CA Technologies Service Assurance Solutions Link Application and Infrastructure Performance to Better Support ...
    9. “ With the breadth of functionality, established success and an upstanding reputation in managed services, Visual Network Systems is certainly well-positioned to continue to experience success offering comprehensive solutions to large enterprises and managed service providers. ”
      In Visual Network Systems Recognized for Near-Perfect Score in Application ...
    10. “ Virtualization creates new sources and destinations for traffic in a moment's notice. ”
      In Top 5 network management investments

  1. Jim Frey

    Comments Leave a Comment

    1-15 of 19 // 1 2 »

    1. Mentioned In 19 Articles

    2. Ensuring quality of experience: Monitor networks or applications?

      Explore searchenterprisewan.techtarget.com (May 18 2012) Trends in End User Experience , Green End User Experience

      ... and monitoring can be done differently, wherever and however it makes sense for the company," said Jim Frey, managing research director of Enterprise Management Associates, who moderated a panel on the subje... (Read Full Article)

      Mentions:   Amazon   Compuware   Jim Frey

    3. Emc It Operations Intelligence 9.0 transforms virtual data center management

      Explore Dateline Philippines (Feb 16 2012) Industry News

      ...ent systems that are optimized for the virtualized datacenters and converged operations,” said said Jim Frey, Managing Research Director Network Management, Enterprise Management Associates. “ITOI 9.0 extends... (Read Full Article)

      Mentions:   Cisco   Jim Frey   Enterprise Management Associates

    4. Network Management and the Cloud R/evolution

      Explore EnterpriseNetworkingPlanet (Feb 16 2012) Cloud Computing

      Network Management and the Cloud R/evolution ...mputing services. If it is a revolution, that means all bets are off and everything starts anew. by Jim Frey of EMA So what is it: An evolution or a revolution? That's one of the questions we need to ask ours... (Read Full Article)

      Mentions:   Jim Frey   Enterprise Management Associates   Network Management Center

    5. Report from Analyst Firm Enterprise Management Associates (EMA) Documents Benefits of Pairing ExtraHop Networks with ...

      Explore businesswire.com (Dec 14 2011) Industry News

      ... Pairing ExtraHop Networks with NetScout Systems for Application Performance Management EMA Analyst Jim Frey Highlights Complementary Nature of ExtraHop Networks (L7) and NetScout Systems (L2–L4) Application ... (Read Full Article)

      Mentions:   Jim Frey   Enterprise Management Associates   ExtraHop Networks

    6. How to transform IT operations with service assurance

      Explore zdnet.com (Sep 12 2011) Trends in End User Experience , Cloud Computing

      ...d end users and customers. Topics Information Technology, Service, Organization, Service Assurance, Jim Frey, Strategy, Management Vendor HotSpot ZDNet's The Great Debate Hear the statements. Read the rebutt... (Read Full Article)

      Mentions:   Jim Frey   Enterprise Management Associates   CA Technologies

    7. New Cloud Performance Monitoring Tool Available

      Explore Information Management (Sep 1 2011) Trends in End User Experience , Cloud Computing

      ...tsource services to the cloud, they often sacrifice visibility to successfully manage performance,” Jim Frey, managing research director of Enterprise Management Associates, an industry analyst and consulting... (Read Full Article)

      Mentions:   Google   Amazon   Microsoft

    8. Enterprise Management Associates Announces Free IT Management Webinars for June

      Explore news.yahoo.com (Jun 7 2011)

      ...0% of their IT will be managed via Managed Service Providers (MSPs). EMA Managing Research Director Jim Frey, Nimsoft VP of Strategy and Business Development Santhana Krishnan, and Denovo Service Delivery Dir... (Read Full Article)

      Mentions:   Google   Microsoft   Jim Frey

    9. Nimsoft Survey Reveals Growing Embrace of Managed Service Providers by Large ...

      Explore The Sacramento Bee (May 19 2011)

      ...tice and future interest in use of MSPs across a number of technology and organization areas," said Jim Frey, EMA managing research director.  "We recommend that any organization seeking to balance business p... (Read Full Article)

      Mentions:   Jim Frey   Enterprise Management Associates   All Rights Reserved

    10. Nimsoft Survey Reveals Growing Embrace of Managed Service Providers by Large and Mid-Sized Companies

      Explore Social Media PR Press Release Builder (May 19 2011)

      Nimsoft Survey Reveals Growing Embrace of Managed Service Providers by Large and Mid-Sized Companies ...tice and future interest in use of MSPs across a number of technology and organization areas,” said Jim Frey, EMA managing research director. “We recommend that any organization seeking to balance business pr... (Read Full Article)

      Mentions:   Jim Frey   Enterprise Management Associates   All Rights Reserved

    11. EMA Report Highlights AppNeta’s Unique Cloud-Based Approach to Network Performance Management

      Explore businesswire.com (May 18 2011) Cloud Computing , Green End User Experience

      ...ucture management tools sector and seeing increasing interest in SaaS options for deployment,” said Jim Frey, Managing Research Director, Enterprise Management Associates. “AppNeta has clearly gone further th... (Read Full Article)

      Mentions:   Jim Frey   Enterprise Management Associates   EMA

    12. Performance Management Software analyzes cloud-based apps.

      Explore news.thomasnet.com (Apr 27 2011) Cloud Computing , Green Desktop Virtualization , Green End User Experience

      ...instrumentation specifically designed for these environments is becoming increasingly urgent," said Jim Frey, Managing Research Director, Enterprise Management Associates, Inc. "Our research indicates such so... (Read Full Article)

      Mentions:   Jim Frey   SLA   Visual Network Systems

    13. Enterprise Management Associates Announces Free IT Management Webinars for March

      Explore redorbit.com (Mar 3 2011) Industry News , Cloud Computing , Green End User Experience

      ...g Charge of Traffic: http://www.enterprisemanagement.com/wanpr030311 EMA Managing Research Director Jim Frey and EMA Senior Analyst Tracy Corbo will discuss the results of a detailed comparative study of 13 W... (Read Full Article)

      Mentions:   Citrix   Cisco   Jim Frey

    14. New CA Technologies Service Assurance Solutions Link Application And Infrastructure Performance To Better Support ...

      Explore Plant Automation .com (Dec 31 2010) Industry News , Green Desktop Virtualization , Green End User Experience

      ...ost important issues has been widespread awareness of the need to understand user experience," said Jim Frey, research director, Enterprise Management Associates. "Just as important, products such as those fr... (Read Full Article)

      Mentions:   Jim Frey   Enterprise Management Associates   Application Performance Management

    15. New CA Technologies Service Assurance Solutions Link Application and Infrastructure Performance to Better Support ...

      Explore redorbit.com (Dec 8 2010) Industry News , Green Desktop Virtualization , Green End User Experience

      ...ost important issues has been widespread awareness of the need to understand user experience," said Jim Frey, research director, Enterprise Management Associates. "Just as important, products such as those fr... (Read Full Article)

      Mentions:   Jim Frey   Enterprise Management Associates   Application Performance Management

    16. Quest Software Launches Integrated Network and Application Performance ...

      Explore MarketWatch (Oct 21 2010) Green Desktop Virtualization , Green End User Experience

      Quest Software Launches Integrated Network and Application Performance ... ...y lowers the cost of end use, but also simplifies overall performance monitoring and management. Jim Frey, a research director with Enterprise Management Associates, made the following observations about n... (Read Full Article)

      Mentions:   New York   Jim Frey   Quest Software

    17. 1-15 of 19 // 1 2 »