2. Categories

      All Articles: Industry News, IT Buzz, Thought Leadership, Trends in End User Experience
      Health Care: EHR Adoption, EHR Meaningful Use
      End User Experience: Cloud Computing, Desktop Virtualization, Meaningful Use, Server Based Computing (SBC)
      Call Centers: Average Handling Time, First Call Response
      Green IT Initiatives: Green Desktop Virtualization, Green End User Experience

  3. About CRM

    Customer relationship management (CRM) is a customer-centric business strategy with the goal of maximizing profitability, revenue, and customer satisfaction. Technologies that support this business purpose include the capture, storage and analysis of customer, vendor, partner, and internal process information. Functions that support this business purpose include sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation. Technology to support CRM initiatives must be integrated as part of an overall customer-centric strategy. Many CRM initiatives have failed because implementation was limited to software installation without alignment to a customer-centric strategy.

  6. Quotes about CRM

    1. “ The new features will give us even more power and flexibility to create and easily customise CRM solutions to meet the unique business needs of our customers and help them be more productive. ”
      In Microsoft claims major CRM advances
    2. “ Running Oracle Siebel CRM on Sun servers has delivered superior application performance and systems utilization. ”
      In Oracle Unveils SPARC T3 Processor and SPARC T3 Systems
    3. “ We are seeing CRM as one of the primary entry points for enterprise mobility implementations. ”
      In Sybase And SAP Equip BlackBerry Users With Sap Crm Super App

  1. CRM

    Comments Leave a Comment

    1-15 of 47 // 1 2 3 »

    1. Mentioned In 47 Articles

    2. Most top CEOs say they will spend more on IT

      Explore ITworld (Apr 18 2012) Thought Leadership

      ...opez said mobile and the cloud were "rising to the foreground of CEOs' attention". However, he said CRM remains CEOs' favourite IT capability because "marketing is a never-ending competitive quest for... (Read Full Article)

      Mentions:   CRM   CIO   Gartner

    3. Businesses Prepare to Invest in IT, Despite Fears of Downturn: Gartner

      Explore eweek.com (Apr 16 2012) Thought Leadership

      ...newer trends, such as mobile and cloud, are rising to the foreground of CEO’s attention. However, CRM remains CEOs’ favorite IT capability because marketing is a never-ending competitive quest for cust... (Read Full Article)

      Mentions:   CRM   Amazon   CIO

    4. Are Virtual Desktops Vital to Enabling the Virtual Office?

      Explore Computer Technology Review (Apr 13 2012) Desktop Virtualization , Green Desktop Virtualization

      ...cs both internally and externally. What’s more, they can even set up project management portals and CRM databases outside the control of central IT. So, how do virtual desktops help, and where do they fi... (Read Full Article)

      Mentions:   Citrix   ERP   CRM

    5. Emerging software tools help boost IT spending projections

      Explore Computerworld (Apr 6 2012) Thought Leadership

      ...e from cloud-based products. Overall financial management, human resources management, ePurchasing, CRM and business intelligence software will collectively grow by 11.4% through 2011, and 12% next year,... (Read Full Article)

      Mentions:   CRM   Computerworld   Forrester Research

    6. Biting the Bullet for a Core Upgrade

      Explore American Banker (Feb 1 2012)

      ... own solutions for online, remote deposit capture (RDC), customer-relationship management (CRM), and mobile banking, for example, giving providers like FIS, Fiserv and Jack Henry a decided edge ... (Read Full Article)

      Mentions:   CRM   CIO   massachusetts

    7. Performance Management in Virtualized Environments

      Explore Home | SYS-CON MEDIA (Feb 1 2012) Cloud Computing , Desktop Virtualization , Green Desktop Virtualization , Green End User Experience

      Performance Management in Virtualized Environments ...heir jobs done. So a user complaint always relates to the service - bill payment is not working, my CRM service is slow, my online reservation crashed, etc. Clearly, there is a disconnect between the end... (Read Full Article)

      Mentions:   Citrix   CRM   Oracle

    8. 11 Tips for Successful Mobile Business Intelligence

      Explore Enterprise Apps Today (Jan 31 2012) Thought Leadership

      ...ecting a mobile BI platform, consider whether it can be seamlessly integrated with your mobile ERP, CRM and other enterprise applications,” recommended Evelson. “Additionally, make sure that your mobile ... (Read Full Article)

      Mentions:   ERP   CRM   Forrester Research

    9. Budget outlook relatively good for Asia Pacific CIOs

      Explore iTWire (Jan 18 2012)

      ...gy issues in the top 10 were collaboration, virtualisation, legacy modernisation, IT management, CRM, ERP, and security. "CIOs concentrating on IT as a force of operational automation, integration and... (Read Full Article)

      Mentions:   ERP   Australia   CRM

    10. Are you ready for networking in the cloud?

      Explore Welcome (Oct 31 2011) Cloud Computing , Desktop Virtualization , Green Desktop Virtualization

      ...pert guide The primary focus of SaaS providers has been on offering enterprise applications such as CRM and  ERP, as well as on offering communications and collaboration solutions. Recently, cloud servic... (Read Full Article)

      Mentions:   ERP   CRM   Cisco

    11. NetSuite and CA Technologies Partner In Cloud Security

      Explore Dark Reading (Oct 24 2011) Industry News , Cloud Computing

      ...d. The solution, available immediately, delivers enterprise-grade security as a service across ERP, CRM, Ecommerce and PSA. For more information about NetSuite technology partnerships, please visit http:... (Read Full Article)

      Mentions:   ERP   CRM   Gartner

    12. Electronic Health Records (EHR) Adoption Reaches 75% for Larger Physician Offices

      Explore MarketWatch (Oct 24 2011) Industry News , EHR Adoption

      ...ces companies, healthcare professionals and insurance companies. The world leader in life sciences CRM, Cegedim is also one of the leading suppliers of strategic healthcare industry data. Cegedim employ... (Read Full Article)

      Mentions:   CRM   Irvine   America

    13. Gartner Analysts: Make IT a Business, Not an Ingredient

      Explore Forward Thinking (Oct 17 2011) Industry News , Thought Leadership

      ...ce, cloud computing, and collaboration technology, followed by legacy modernization, IT management, CRM, ...and more » (Read Full Article)

      Mentions:   CRM

    14. Priorities for CIOs in 2012 IT Budget Allocations

      Explore Virtualization Journal (Oct 17 2011) Thought Leadership , Trends in End User Experience , Desktop Virtualization , Green Desktop Virtualization

      ... platform consolidation; we are seeing that in major enterprises, sales and marketing teams may use CRM applications running on Unix servers, while the online vendor management team may use Linux servers... (Read Full Article)

      Mentions:   CRM   Compuware   CIO

    15. Steve Jobs' workplace revolution

      Explore The Times of India (Oct 12 2011) Trends in End User Experience , Desktop Virtualization

      ...ly access several enterprise-wide apps on their devices, and Nagarajan intends to provide access to CRM, approval (capital requisition) apps, and management information systems. "We see the programme as ... (Read Full Article)

      Mentions:   Citrix   CRM   Cisco

    16. How ADP Dealer Services benefits from VMware View in its expanding use of desktop virtualization

      Explore it-analysis.com (Sep 2 2011) Cloud Computing , Desktop Virtualization , Green Desktop Virtualization , Green End User Experience

      ...et. You are right on the money. It's all the way from ERP systems that we develop for the industry, CRM applications, digital marketing applications, all the way to the telephony side of the business. So... (Read Full Article)

      Mentions:   ERP   CRM   CTO

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