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Categories
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All Articles:
Industry News,
IT Buzz,
Thought Leadership,
Trends in End User Experience
Health Care: EHR Adoption, EHR Meaningful Use
End User Experience: Cloud Computing, Desktop Virtualization, Meaningful Use, Server Based Computing (SBC)
Call Centers: Average Handling Time, First Call Response
Green IT Initiatives: Green Desktop Virtualization, Green End User Experience
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ROI of Business Analytics Increases Significantly as Solution Matures
Explore destinationCRM.com (Apr 27 2012)
It grows from 188 percent in initial automation phase to 1,209 percent in the predictive phase, Nucleus Research Finds
(Read Full Article)
Comment Mentions: ROI Nucleus Research
Itracs Upgrade Promises Data Synchronization
Explore destinationCRM.com (Dec 22 2011) Industry News
Comment Mentions: CA Technologies
The 2011 Service Elite
Explore destinationCRM.com (Mar 1 2011) Cloud Computing , Average Handling Time
The 2011 Service EliteDestination CRMEach is striking for different reasons, and the quartet cuts across the corporate spectrum—from IT management and telecom, to vision care, and energy. One of our winners exploited the cloud computing rage to drive up customer uptake by 50 percent and ... (Read Full Article)
Comment Mentions: CRM New Zealand Cisco
Forrester BI Wave Crammed With Leaders
Explore destinationCRM.com (Dec 1 2010) Industry News
The Forrester Wave: Enterprise Business Intelligence Platforms '10: Eight vendors qualify as Leaders in this year's report as industry-wide BI functionality and information management functionality improves. (Read Full Article)
Rethink Your Strategy for Next-Generation Business Intelligence
Explore destinationCRM.com (Aug 19 2010) Thought Leadership
A new report urges companies to balance business impact with the cost of technology. (Read Full Article)







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