“The increasing interest in end-user experience monitoring is not surprising. It is almost tautological to say that a user's opinion of an IT-enabled service will be a function of his or her experience of that service. Without some way to measure the quality of that experience, IT operations management groups will be in the dark regarding the most fundamental dimension of the relationship with its business customer.”
~ Will Cappelli, Research Vice President, Gartner, Inc.
End User Experience Monitoring goes hand in hand with Application Performance Management (APM). After all, analyzing the performance of an application requires data on how application parameters like availability, latency, response time, and usability appear to the end user. As a result, every leading APM vendor includes End User Experience Monitoring as part of its solution. Physical and virtual device monitoring products include different aspects of End User Experience Monitoring that are not covered by traditional APM vendors. By monitoring events, processes, resource consumption, memory, and hard drive performance, these products provide IT Ops a view into problem areas that potentially impact the experience of their end users. Although these products provide some aspects of End User Experience Monitoring, enterprise IT Ops teams relying on these [traditional APM] solutions can find themselves blind to what their workforce users are actually experiencing as they use the full range of business critical applications on mobile, virtual, and physical devices.
If your data center management tools show that everything is green, but your workforce is still complaining about slow performance, it’s because you can’t measure End User Experience from the vantage point of the Data Center looking out. You can only measure it from the End User’s perspective looking in. That’s the primary reason for the IT Monitoring Visibility Gap – the gap between what your tools are telling you and what your users are experiencing. Closing the visibility gap between what domain-specific infrastructure management tools tell IT and what end users are actually experiencing is crucial for improving workforce productivity.
Many technologies only extrapolate, emulate, or estimate what the end user sees. Without accurate, real-time information about how end users are actually experiencing and interacting with their applications, devices, and network, you are subject to suffering from an IT Monitoring Visibility Gap.
Unlike traditional Application Performance Management (APM) products that monitor specific applications, one at a time, from the perspective of the data center, or device monitoring products that measure device, operating system, and app health, true End User Experience Monitoring (EUEM) automatically monitors and correlates together the three streams of data that constitute true user experience – user interactions, device health and performance, and application performance, including out of the box business activities for the most important Microsoft Productivity Suite applications. Learn more about Aternity, the sponsor of the EndUserExperience2Day site, and the company's unique approach to End User Experience Monitoring here.