1. Articles in category: Trends in End User Experience

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    1. 'Enterprises Should Embrace Digital Transformation'

      In an exclusive interview with BW Businessworld, Bala Mahadevan, CEO, Orange Business Services India, discusses plans for growth and current strategy to scale up operations in India. Edited excerpts: What are the business factors driving huge digital transformation programs in corporates? There are many technical as well as non-technical definitions available on the internet and books when we look up the term "Digital transformation".

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    2. A Check-Up at Check-Out: 3 Tips to Ensure Excellent Customer Experience at the Point of Sale

      For retail, the checkout experience can ultimately decide whether or not the customer leaves satisfied and remembers your brand in a positive way. Some of the world’s largest retailers rely on Riverbed SteelCentral Aternity to ensure an excellent customer experience in the check-out line. Here’s how a retailer used Aternity End User Experience Monitoring at the Point of Sale (POS) to dramatically improve their operations.

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      Mentions: Aternity
    3. What you need to know about BYOD

      With the rise of smartphone technology, BYOD -- or bring your own device -- certainly cannot be ignored by businesses. Whether they endorse the policy of using personal devices for workplace tasks or not, employees will use the best tools, or those they are most familiar with, to complete tasks, which frequently means using their own smartphone. Of course, this extends far beyond simply taking work calls.

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    4. 3 ways to manage BYOD for a modern workforce

      The question is no longer whether BYOD is acceptable in certain workplaces. It’s here now, and it’s not going away, so the real question is what companies should do in the face of this reality. Most employees expect to be able to use their own phones (and other devices) to get work done, so how should IT departments react? Hint: it’s not restricting employees to only certain apps and data and cumbersome or frustrating access policies for the rest.

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      Mentions: Citrix
    5. Americans uneasy with IoT devices like those used in Dyn DDoS attack, survey finds

      A coordinated botnet attack effectively choked internet access to a large number of popular sites last week, and the attack itself was made possible in large part due to the spread of connected Internet of Things (IoT) devices. Yet a new survey just released by IT security firm ESET and the National Cyber Security Alliance found that a good portion of Americans are not conformable with said devices from a security and safety perspective – even though around one quarter of consumers own such a device.

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    6. The Evolution of the Digital Workplace

      Today’s office space is unrecognizable from previous generations. Instead of flat screens, laptops and funky “collaboration spaces,” workplaces from the days of yore were equipped with typewriters, Dictaphones, and rotary telephones. But today, there is a staggering amount of digital tools aimed at increasing workforce productivity in an increasingly competitive market. In response, IT departments and employees are finding themselves with a sometimes overwhelming variety of brands, standards, and user interfaces to learn and navigate. In fact, the average employee uses three or more devices daily for work activities.

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    7. Who Owns Digital Transformation? According To A New Survey, It's Not The CIO

      Digital transformation is one of those terms that seems to mean, well, everything. That’s because different groups within organizations are investing in innovative technologies to modernize business operations. Whether it’s IT, marketing, CX, HR, service and support, etc., each group, in their own right, is investing in advancement. It’s not a bad thing. At least parts of how companies work are actually evolving. The reality is though that pretty much every company is investing in digital transformation. 

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    8. Te 411 on Going BYOD

      The Bring Your Own Device (BYOD) movement has been gaining momentum since 2009. A Tech Pro Research survey published in September 2016 revealed that 81% of businesses have or are planning to adopt BYOD policies in the near future, up from 44% in 2013. Is your business BYOD yet? Here are some things you should consider before making the switch.

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    9. Know how to handle IT incident management to avoid chaos

      Know how to handle IT incident management to avoid chaos by Clive Longbottom Quocirca When an important application goes down, you'd better have the right IT incident management processes and procedures in place to fix it. This Article Covers Share this item with your network: Related Content Help! An IT system has gone down and it's affecting the business. What happened, and what needs to be done to get everything back on steady footing?

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    10. Breaches, IT skills & innovation keeping CIOs up at night

      To say that CIOs have full plates – from guarding against breaches to cloud migration to embracing innovation – is an understatement. But given the growing recognition of IT’s importance to organizations of all kinds, it’s also a tremendous time to be a CIO despite the complications and demands of the job.

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      Mentions: ERP Cisco Amazon
    11. How a National Airline Empowered Digital Revolution With Comprehensive Enterprise Mobility Management

      Technology has always been used to advance business. Today, however, more companies are implementing enterprise mobility strategies. They aren’t just integrating mobile into their current systems — they’re using mobility to overhaul how they do business, streamline workflows, increase employee productivity and reduce cost.

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    1-24 of 1903 1 2 3 4 ... 78 79 80 »
  1. Categories

    1. All Articles:

      Enterprise Mobility/ BYOD, Industry News, IT Buzz, Thought Leadership, Trends in End User Experience
    2. Health Care:

      EHR Adoption, EHR Meaningful Use
    3. End User Experience:

      Cloud Computing, Desktop Virtualization, end user experience, Meaningful Use, Server Based Computing (SBC)
    4. Call Centers:

      Average Handling Time, First Call Response
    5. Green IT Initiatives:

      Green Desktop Virtualization, Green End User Experience
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