1. End User Experience Today

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    1. How Today’s Modern Businesses Are Rewriting The Service Level Management Rule Book With Aternity

      There are limitations to Service Level Agreement KPIs – and understanding why it’s critical to move beyond just the performance of your infrastructure will enable you to rewrite the Service Level Management Rule Book. To improve app performance and business processes, IT needs visibility into the end user’s experience of ALL of the applications on which they depend. Learn how Aternity End User Experience Monitoring can help.

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      Mentions: Google McAfee CTO
    2. From the Frontline: Sometimes the Squeaky Wheel Should NOT Get the Grease

      From the Frontline: Sometimes the Squeaky Wheel Should NOT Get the Grease

      IT Operations or a Service Desk teams know that priorities are often set by user complaints and “squeaky wheels”. However, fixing the squeaky wheel doesn’t necessarily improve end user experience and workforce productivity. In this blog, authored by Sean Brin, Snr. Sales Engineering Lead at Aternity, learn how a real estate firm leverages Aternity Workforce APM to resolve a PeopleSoft problem and identify opportunities to improve performance on unreported business activities.

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    3. From the Frontline: Regional Healthcare Provider Recovers 400 Hours of Lost Productivity a Month

      From the Frontline: Regional Healthcare Provider Recovers 400 Hours of Lost Productivity a Month

      Poor connectivity and slow response for a Citrix-based sports rehab app was costing a not-for-profit healthcare provider 400 hours of lost productivity a month. Aternity helped them trace the problem to an application memory leak, resolve the problem, and devote those hours to better patient care. Read this latest blog authored by Troy Partain, Sr. Sales Engineering Leader at Aternity. 

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    4. From the Frontline: Exclusive first-look at Aternity Workforce APM version 8.0

      From the Frontline: Exclusive first-look at Aternity Workforce APM version 8.0

      Get a sneak peek of the new capabilities in this exclusive blog authored by Aternity’s Vice President of Products, Raviv Chalamish. This new release is expected to be generally available in the coming months. Chalamish explains that valuable input from the company’s global roster of enterprises drove important updates and new features – eight of which he highlights in this special blog feature. 

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    5. From the Frontline: Troubleshooting Virtualized Applications: It’s Like Searching for a Needle in a Haystack, Inside a Silo

      From the Frontline: Troubleshooting Virtualized Applications: It’s Like Searching for a Needle in a Haystack, Inside a Silo

      When enterprises migrate applications to virtual infrastructure, users are quick to blame any performance problems on the virtualization technologies. Here’s a real world case study of how a financial services company identified and resolved the true cause of poor performance in their virtual environment. Authored by Aternity blogger, Bob Ruggiero, Solution Architect, who helps customers rapidly realize the value of Workforce APM.

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      Mentions: Citrix ICA Oracle
    6. From the Frontline: Consumer Goods Company Finds User Experience Problem – In the Mirror

      From the Frontline: Consumer Goods Company Finds User Experience Problem – In the Mirror

      Sometimes, a user experience problem is not caused by the application, the server, the network, OR the user’s device. Poor user experience can be caused by the actual actions taken by the end user. Read more in a new blog post authored by Mark Robinson, EMEA Sales Engineering Manager at Aternity Inc. 

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      Mentions: Emea Aternity SLA
    7. Enterprise-Class Mobile APM: 5 Tips for 5 Stars, Part 3

      The next blog of our five-post series has arrived! Learn the next big tip for securing the 5-star rating your enterprise app deserves. Getting to the heart of what your enterprise app users need, while providing a solution that is both stable and performant, are essential for successful adoption. Read this latest blog and learn how Aternity Mobile APM for App Developers can help you ensure that your app isn’t exhausting your users’ data plans. 

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      Mentions: California Aternity
    8. Enterprise-Class Mobile APM: 5 Tips for 5 Stars, Part 2

      Do you know how to ensure that your mobile enterprise app means business and gets the 5-star app rating it deserves? Read part two in a five-part blog series and you’ll see first-hand how Aternity Mobile APM for App Developers (a no-cost, tag-free, SaaS-delivered Mobile APM product) can help get your app back in top form!

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      Mentions: Aternity
    9. California Court BYOD Ruling – Measuring Mobile App Usage for “Reasonable” Reimbursement

      Last month, a California appeals court ruled that under California Labor Law, companies must reimburse employees who are required to use a personal cell phone for work for "...a reasonable percentage of their cell phone bills." While the legal process runs its course, companies of all sizes, whether in California or elsewhere, should consider the impact of a ruling in favor of employees. The key questions to answer are what constitutes a “reasonable” reimbursement for an employee’s work-mandated cell phone usage, and how do you measure it? 

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      Mentions: ERP California Boston
    10. Mobile App Transaction Management – Five Requirements for Enterprise Workforce Apps

      Augmenting mobile app diagnostics with the associated transaction revenue is a useful mobile APM capability for consumer-facing mobile apps. If your enterprise depends on workforce mobile apps to improve productivity, look for these five business activity analytics capabilities to help you drive your business.

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    11. Enterprise-Class Mobile APM: 5 Tips for 5 Stars

      Make no mistake—achieving a 5-star rating for your enterprise mobile apps is every bit as important as it is for consumer-based apps.  Aternity's mAPM solution provides you with all the information you need to ensure your app provides the most stable, satisfying and stress-free user experience for your enterprise customers.  Let’s dig in with Tip 1: "App Analysis" to understand how your app is performing over time, including app loads, app crashes, app errors, and HTTP service performance, all broken down by geographic location and selected time frame.

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      Mentions: Google Aternity
    12. Enterprise-Class App Diagnostics: Five Steps to Five Stars

      Are you building mobile apps with Citrix Worx App Gallery? Don’t rely on mobile APM products with limited functionality to ensure a quality user experience. If it’s important that you instrument these apps for both diagnostics and user interactions, so your enterprise customers can measure your app’s impact on workforce productivity, read this latest blog and register for this week’s webinar to learn how! http://www.aternity.com/citrix-aternity-webinar-july-2014/

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    13. Four Ways Citrix XenMobile Customers Can Take the Next Step to Mobile Success – Part II

      Read how the combination of Aternity Workforce APM and Citrix XenMobile enables customers to (1) Instrument custom mobile apps for diagnostics and user interactions without requiring access to the code or an app developer, and with no loss of monitoring functionality and (2) Ensure workforce productivity across the full portfolio of Citrix Workspace Suite apps, whether mobile, Windows, web, or SaaS.

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    14. Four Ways Citrix XenMobile Customers Can Take the Next Step to Mobile Success – Part I

      Read how the combination of Aternity Workforce APM and Citrix XenMobile enables customers to (1) address a full range of mobile Application Performance Management (APM) use cases for developers of mobile enterprise apps, IT Ops who support them, and the lines of business who rely on them to grow and transform their markets, and (2) ensure quality mobile user experience for Citrix Worx apps, as well as any 3rd-party app available for enterprise distribution.

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    15. Mobile Application Management (mAPM) to Drive Workforce Productivity (Key #7)

      The last in a series of posts calling for a new approach to mobile APM that enables enterprises to measure, manage, and improve workforce productivity.  While SaaS is an option for mobile APM, some enterprises require an on-premise solution to address security concerns.  Read more and get the summary of the series here.  

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    16. Mobile Application Performance Management (mAPM) to Drive Workforce Productivity (Key #6)

      As critical as mobility is, it is only one component of the enterprise app portfolio that enables the workforce to conduct business wherever they are.  IT Ops requires a new approach to mobile APM that enables them to ensure workforce productivity across any app and any device.  That’s key #6 to mobile APM for enterprise apps.  Read more in today’s blog post here.

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    17. Mobile Application Performance Management (mAPM) to Drive Workforce Productivity (Key #5)

      To improve mobile workforce productivity, enterprises need their APM product to enable IT Ops to guarantee service delivery.  The combination of a user-centric approach and a focus on business activities enables Mobile APM for enterprise apps to address the primary IT Ops use cases.  Read this latest article to learn more about the key Mobile Application Performance Management (mAPM) capabilities for enterprise apps.

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    18. Mobile Application Performance Management (mAPM) to Drive Workforce Productivity (Key #4)

      To improve mobile workforce productivity, enterprises need their APM product to focus on business activities, not just app transactions.  While app developers can use diagnostic data like HTTP latency or TCP errors to monitor, prioritize, troubleshoot, and trend mobile app performance, the line of business needs information that relates to business activities to determine the impact of app performance on workforce productivity. Read this latest article to learn more about the key Mobile Application Performance Management capabilities for enterprise apps.

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    19. Mobile Application Performance Management (mAPM) to Drive Workforce Productivity (Key #3)

      To improve mobile workforce productivity, enterprises need their APM product to have a detailed understanding of the end user.  Rather than being an anonymous consumer, the mobile worker has a meaningful identity consisting of not just a name, but a role, department, and office location within the organization. Read this latest article to learn more about the key Mobile Application Performance Management capabilities for enterprise apps.

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    20. Mobile Application Performance Management (mAPM) to Drive Workforce Productivity (Key #2)

      Learn more about the second key capability of how Mobile Application Performance Management must provide value to the line of business as well as to the app developers. There are a total of 7 key mAPM capabilities for enterprise apps – all required to deliver excellent enterprise mobile experience. Read the full whitepaper here: http://www.aternity.com/resources/7-mapm-keys/

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    21. Mobile Application Performance Management (mAPM) to Drive Workforce Productivity (Key #1)

      Enterprises need a new mobile Application Performance Management (APM) approach to measure, manage, and improve workforce productivity, but doing so requires instrumenting apps for diagnostics and user interactions.  Relying on a development team to instrument apps with an SDK can be difficult, but enterprises can use a mobile wrapper to get this done, with no developer required.

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    22. A New Mobile Application Performance Management (APM) Approach is Needed for Workforce Apps

      A New Mobile Application Performance Management (APM) Approach is Needed for Workforce Apps

      Enterprise leaders consider mobility among their top priorities, but must also say that a “lack of formal metrics to measure effectiveness” is a key challenge to achieving their mobility goals.  The mobile Application Performance Management (mAPM) market bears some responsibility, both for this problem, and for its solution – a new approach to mobile APM for workforce apps.  

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    23. 5 Key Take-Aways for End User Experience Management from Mobile World Congress

      Mobile World Congress, the world's largest exhibition, conference and networking event for leading mobile operators, cell phone and device manufacturers, has come and gone. Android and Google have certainly been declared “winners” during the conference, but at the end of the “show,” it all comes down to End User Experience. 

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      Mentions: Citrix Google Boston
    24. Addressing Key Complexities Around Enterprise Mobility

      Addressing Key Complexities Around Enterprise Mobility

      Last week’s Apps World conference attracted more than 8,000 attendees and showcased a growing number of enterprise-mobile-focused technologies this year.  Though everyone was talking about how best to deliver feature-rich apps or to ensure security for enterprise apps running on BYOD devices, very few people were talking about the best way to monitor for and measure the success of enterprise mobile initiatives (consumer or enterprise) ― or the key metrics enterprises often overlook.

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      Mentions: Symantec Aternity
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  1. Categories

    1. All Articles:

      Enterprise Mobility/ BYOD, Industry News, IT Buzz, Thought Leadership, Trends in End User Experience
    2. Health Care:

      EHR Adoption, EHR Meaningful Use
    3. End User Experience:

      Cloud Computing, Desktop Virtualization, end user experience, Meaningful Use, Server Based Computing (SBC)
    4. Call Centers:

      Average Handling Time, First Call Response
    5. Green IT Initiatives:

      Green Desktop Virtualization, Green End User Experience