1. Business Process SLAs? 4 End User Experience Monitoring Steps to “Yes”

    Traditional SLA metrics, comprising application availability, infrastructure up-time, and network latency don’t adequately show how well IT is supporting the business, but business process SLAs do. Here are 4 steps to making them a reality.

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  1. Categories

    1. All Articles:

      Enterprise Mobility/ BYOD, Industry News, IT Buzz, Thought Leadership, Trends in End User Experience
    2. Health Care:

      EHR Adoption, EHR Meaningful Use
    3. End User Experience:

      Cloud Computing, Desktop Virtualization, end user experience, Meaningful Use, Server Based Computing (SBC)
    4. Call Centers:

      Average Handling Time, First Call Response
    5. Green IT Initiatives:

      Green Desktop Virtualization, Green End User Experience
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