1. Service delivery management: Integrating IT management tools

    Service delivery management: Integrating IT management toolsSearch NetworkingThat's why network management software vendors and IT management vendors are moving toward service assurance strategies in which all IT management tools, ...
    Read Full Article
  1. Categories

    1. All Articles:

      Enterprise Mobility/ BYOD, Industry News, IT Buzz, Thought Leadership, Trends in End User Experience
    2. Health Care:

      EHR Adoption, EHR Meaningful Use
    3. End User Experience:

      Cloud Computing, Desktop Virtualization, Meaningful Use, Server Based Computing (SBC)
    4. Call Centers:

      Average Handling Time, First Call Response
    5. Green IT Initiatives:

      Green Desktop Virtualization, Green End User Experience
  2. Quotes

    1. In the past … a help desk ticket … would go to the team responsible for the application, and they would begin troubleshooting. The server team would go off and try to solve the problem. The application team would try to solve the problem. The storage team would try to solve the problem and the network team would try to solve the problem.
      By Craig Yappert
    2. Having a consolidated view of what is going on internally reduces the time and the complexity of communication [between silos]…. They're working from an application layer into a network layer, and they can say,
      By Craig Yappert
    3. Network managers shouldn't sit and wait for it to happen, however. They should make sure that the enterprise network management software they have today will fit inside a service assurance model.
      By Jim Frey
    4. Hall's team used NetQoS to demonstrate that the network was performing just fine when delivering intranet applications, and they were able isolate the problem to the server. Ultimately, Hall wants to combine all his management tools into a single service assurance console. That way, he will avoid jumping from console to console to find the answers.
  3. Topics Mentioned