2. Categories

      All Articles: Industry News, IT Buzz, Thought Leadership, Trends in End User Experience
      Health Care: EHR Adoption, EHR Meaningful Use
      End User Experience: Cloud Computing, Desktop Virtualization, Meaningful Use, Server Based Computing (SBC)
      Call Centers: Average Handling Time, First Call Response
      Green IT Initiatives: Green Desktop Virtualization, Green End User Experience

  3. Quotes

    1. “ To formulate an effective competitive strategy, we argue that you've got to stand from outside the firm and look at it through the respective lenses of competitors, customers, channel members and so forth. ”
    2. “ Around 1997, when Dell was the strongest, it was holding about one week of inventory. All the competitors were holding two or three months. ”
      By Serguei Netessine
    3. “ Dell still has an efficient supply chain. It is constantly improving and taking out inefficiencies. ”
      By Serguei Netessine
    4. “ It's hard to have any kind of meaningful advantage with 2% because Dell's products are not dramatically better or different, or more reliable, and the company doesn't offer any better service. ”
    5. “ I'm wondering whether all this is too little too late. ”
    6. “ There's a tendency to focus on profitability and operations, and not make a strategic move, but I don't think the shareholders would like it, even in an environment like ours. ”
    7. “ I'm not sure if Dell is hedging its bets or if it is uncertain of where it wants to go, or if it wants to be an all-round big player, like an HP that straddles both worlds. ”
    8. “ IT business, a diversified company. ”
      By Serguei Netessine

  4. Topics Mentioned


  1. Dell's Diversification Strategy: 'A Day Late and a Dollar Short?'

    Knowledge@Wharton (Sep 1 2010) Cloud Computing

    1. It has been a battle of the balance sheets as rivals Dell and Hewlett-Packard continue to wrangle over who will win the right to acquire 3PAR, a little known data storage company. While the 3PAR bidding war, which HP is expected to win, is part of Dell's ongoing ambition to get a bigger foothold in high-margin enterprise technology services, the $53 billion company has also been chasing ... (Read Full Article)

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