The new help desk: Agile, educational, efficient

infoworld.com (Feb 1 2012)

1. IT Management / February 01, 2012 Whether it's a 'teaching moment' or a system that provides more efficient ticket tracking, the help desk is getting a much-needed assist in some shops By John Brandon | Computerworld Print | A help desk can be a real lifesaver for employees, not to mention a productivity boost. A keyboard stops working, or Outlook crashes repeatedly, and a technician is just a ph

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