Out of ''Site'' Doesn’t Mean Out of Mind: Strategies for Delivering Optimal End User Experience for Remote Employees

InfoTech Spotlight (Jan 4 2012) Thought Leadership , Trends in End User Experience

1. Advanced technology has enabled employees to not only access the Internet from anywhere, but to access their desktops remotely through IT initiatives like desktop virtualization and cloud computing. This means that IT departments are not as in control as they would like to be, nor do they have the visibility into each end user’s experience with the systems , applications, and services that they are using. When developing a strategy for managing performance for remote workers, IT managers should consider these key product capabilities to effectively monitor and manage end user experience. (Read Full Article)

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