5 Resolutions for Better End User Experience in 2012: 30-Minute End User Experience Webinar (Dec. 7th)

End User Experience Today (Dec 4 2011)

1. 5 Resolutions for Better End User Experience in 2012

   30-Minute Webinars December 7th (11:00 AM ET/8:00 AM PT and 1 PM ET/10 AM PT) hosted by Aternity

   Register here: http://www.aternity.com/register.htm

   Metrics substantiating the need for more effective end user experience monitoring within the enterprise continue to pour in and industry leaders acknowledge the traditional application performance management tools have not been architected to meet the need. Visibility into the end user experience from the end user vantage point is a must have to understand real performance ramifications for the business.

   • More than 40 percent of total resolution time is spent on problem isolation and root cause analysis rather than actually solving the problem. (IDC)
   • Downtime can cost in excess of $15,000 per minute for technology-dependent organizations. (EMA)
   • For 74 percent of the reported help desk cases, IT first learns about performance and availability problems when users call the help desk.
   • When defining new or enhancing existing desktop support processes, over 63 percent of organizations use trial and error (HDI)

   The recently published Gartner Magic Quadrant for User Application Performance Monitoring (by Will Cappelli and Jonah Kowall, September 19, 2011) has identified end user experience monitoring as one of the central components to the application performance management process because it “is precisely where business process execution interfaces with the IT stack, any monitoring effort that fails to capture the end user’s experience is ultimately blind at the most direct point of encounter between IT and the business.”

   What are some of your IT resolutions for 2012 for improving end user experience? Here are some ideas for how monitoring from the desktop vantage point can help you deliver immediate business impact:

   1. Demonstrate the potential business impact of new technology adoption (cloud computing, desktop virtualization, and software upgrades) before wholesale implementation to mitigate business risk

   2. Dramatically reduce business disruptions by isolating developing problems and taking proactive steps to head off service events so that end users can stay consistently productive

   3. Eliminate the costs associated with reactive IT trouble shooting and inefficient use of existing IT resources

   4. Increase application adoption based on the precise insights into how users use their applications

   5. Manage SLA compliance by validating performance and availability of all transactions for all end users, verifying if contractual commitments have been met, and identifying outliers.

   Join Aternity for a live 30-minute demonstration of Frontline Performance Intelligence on Wednesday, December 7th and see how the Aternity user-centric approach to proactive IT management can help you deliver user productivity, decrease business disruptions and ensure end user satisfaction in 2012.

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