Leveraging End User Experience Management to Optimize Clinician Adoption

End User Experience Today (Aug 1 2011)

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   Driving Meaningful Use of Healthcare Applications

   Electronic health records (EHRs) are required by all healthcare organizations by 2014 according to President Obama’s American Recovery and Reinvestment Act (ARRA).However, if healthcare organizations do not reach the threshold of meaningful EHR use by 2015, they will be penalized with reduced Medicare and Medicaid payments of 1-3%.

   According to HIMSS, only 6% of hospitals have EHRs which would qualify under the federal mandate. One of the barriers to EHR adoption is physician resistance. If done right, EHRs can reduce medical errors and improve patient care. Therefore it is crucial that EHR implementations cause minimal disruption and frustration to physicians.

   Some of the key performance indicators of Meaningful Use include who is using the EHR, how often are they using it, is additional training required, does performance impact adoption, are the appropriate workflows being used, and how does performance impact productivity.

   Measure and Proactively Manage Deployment, Adoption, and EHR Usage

   Healthcare leaders such as Spectrum Health, Sharp HealthCare, Ministry Health Care, and Healthcare Partners, have all embraced end user experience management as a means to measure and pro-actively manage the deployment, adoption and on-going use of EHR applications.

   Working with Aternity’s Frontline Performance Intelligence (FPI) Platform, they’ve all been able to gain in-depth frontline intelligence to understand application usage, usability, quality of service, user behavior and productivity. These organizations are improving clinician EHR performance and adoption, while also ensuring proactive post-live support.

   Aternity provides the following major benefits to healthcare organizations:

   • Closes the Visibility Gap by arming IT and healthcare executives with empirical evidence on how EHR performance, desktop performance, and usage impacts clinicians’ productivity, and provides them with a path for continuous business improvement
   •  Reduces Clinical Care Disruptions by providing healthcare organizations with immediate awareness and rapid response to end user problems before they impact patient care
   • Supports Meaningful Use Initiatives by providing empirical evidence of who is using the EHR, how often are they using it, whether additional training is required, how performance impacts adoption, whether the appropriate workflows being used, and how performance impacts productivity

   To learn more about Aternity and how its Platform drives a user-centric approach to proactive IT management, visit: www.aternity.com/poc.htm

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