ISV / SaaS Webinar: Drive Customer Sat, Ensure Renewals, and Avoid Churn

End User Experience Today (Jul 14 2011)

1. Attention ISV / SaaS Providers:
   Learn How to Drive Customer Satisfaction, Ensure Renewals and Avoid Customer Attrition

   Aternity-hosted webinar, July 26th (1 PM  ET / 10 AM PT)

   Register here: www.aternity.com/july.htm

   Independent Software Vendors (ISVs) and Software as a Service (SaaS) providers face a myriad of challenges in today’s global markets. From delivering constant technology innovation to ensuring continuous customer satisfaction to securing maintenance and subscription renewals, there are many moving parts.

   To address these challenges, vendors strive to deliver key capabilities and enhancements that provide greater flexibility and value to their customers, while also making their software more attractive to prospects.  However, when doing so, they always lack visibility into the real End User Experience and the understanding of how their application is being used in order to ensure application “stickiness,” thereby driving renewals and avoiding customer attrition.

   Aternity empowers both ISV and SaaS providers with visibility into how their customers are experiencing their applications, enabling them to increase the quality of delivery and adoption level of their software, while maintaining and enhancing their competitive edge. Some of the major ISVs Aternity works with include Amdocs, Allscripts, Cerner and services providers such as CSC, Dell Services, and Unisys.

   Join Aternity for a live 30-minute session on July 26^th to see first-hand how ISV and SaaS providers  are benefitting from Aternity’s Frontline Performance Intelligence (FPI) Platform  throughout the application lifecycle to:

   ·         Drive SLA Management in the Cloud

   ·         Enhance Product Performance

   ·         Enhance Product Functionality and Application “Stickiness”

   ·         Deliver Superior Application Supportability and Improved Service Levels

   ·         Understand the Impact of Upgrade and Infrastructure Testing

   ·         Optimize User Productivity

   Register Today for July 26th Webinar

   **Bonus Analyst Brief**

   All registrants will receive a complimentary copy of Enterprise Management Associate’s Impact Brief detailing the innovation and new capabilities of Aternity’s FPI Platform Version 5.0.

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