2. Categories

      All Articles: Industry News, IT Buzz, Thought Leadership, Trends in End User Experience
      Health Care: EHR Adoption, EHR Meaningful Use
      End User Experience: Cloud Computing, Desktop Virtualization, Meaningful Use, Server Based Computing (SBC)
      Call Centers: Average Handling Time, First Call Response
      Green IT Initiatives: Green Desktop Virtualization, Green End User Experience

  3. Quotes

    1. “ We started [an IT service catalog] to a very minor extent and quickly realized how hellish it is. ”
    2. “ They can ask for wireless, new desktops, a new report out of the ERP system or IT training on Office 2010. ”
    3. “ I think [automatic] chargebacks isolate IT from the business, and with how expensive [IT] is, we want that interaction so the requestor sees the value in the service and what we're doing. ”
    4. “ Focus on IT operations, what needs help, and focus on the pain right up front. ”
    5. “ I would say that 90% of organizations get into ITIL for incident, problem and change management, make some quick wins, and say ”
      By George Spalding

  4. Topics Mentioned


  1. SMBs building IT service catalogs on their own terms

    searchcio-midmarket.techtarget.com (Jun 23 2010)

    1. SMBs building IT service catalogs on their own termsSearchCIO-Midmarket.com... an executive vice president at IT management consulting firm Pink Elephant in Rolling Meadows, Ill. Jeff Kadlec, IT director of Ridley Inc., ... (Read Full Article)

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