End User Experience Client Spotlight: Baker Donelson

End User Experience Today (Dec 20 2010)

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   About Baker Donelson 

   Over the past 121 years, Baker Donelson has built a reputation for achieving results for its clients on a wide range of legal matters. The firm’s goal is to provide clients with more than what they have come to expect from a law firm. Baker Donelson commits to a deep understanding of a client’s business, to enable us to anticipate clients’ needs and assist in their decision making processes. Because Baker Donelson offer consistent, knowledgeable guidance based on their specific goals and objectives, clients view the firm as a valued business partner. This allows clients to focus on the growth and success of their business, confident their legal issues will be handled by an attentive, responsive team.

   Recently, Baker Donelson garnered the highest number of first-tier metropolitan rankings of any law firm in the country in the inaugural U.S. News – Best Lawyers "Best Law Firms" list, an annual analysis that includes 8,782 U.S. law firms. Baker Donelson earned 115 Tier 1 rankings across 10 metropolitan markets in Alabama, Georgia, Louisiana, Mississippi and Tennessee. In August 2010, Baker Donelson was the fourth highest ranked law firm in the country in the 2011 edition of The Best Lawyers in America, based on the number of attorneys named to the list. To learn more about Baker Donelson, visit www.bakerdonelson.com.

   Why Aternity

   Baker Donelson is a forward thinking law firm with a strong commitment to deeply understanding their clients’ business. By anticipating their clients’ needs, the firm can readily provide on-target counsel during the decision making processes. When dealing with client questions, critical case follow-up, affidavits, and a variety of other highly-sensitive, legal questions and documents, Baker Donelson’s IT organization must be well equipped to proactively identify any issues that critical business applications may be having before the impact is felt by their end users (e.g., lawyers, administrative functions, etc.). This is why the firm selected Aternity’s Frontline Performance Intelligence (FPI) Platform for its strategic end user experience management initiatives.

   With Aternity, Baker Donelson monitors and analyzes the performance of a number such business applications, including Microsoft® Office® and Microsoft® Outlook®. Aternity helps the firm arm its business executives with empirical evidence on how application performance and usage is impacting end user productivity and is giving them the tools they need to optimize their technology to improve it. Aternity’s ability to rapidly address issues before they impact business results fits directly into Baker Donelson’s mission to ensure that they can rapidly deliver relevant and meaningful counsel in a timely fashion to their clients.

   In their own words:

   “Email application performance management and the ability for us to understand which technologies are impacting the quality of our end users’ experience, such as Outlook plug-ins or different desktop configurations, is a top IT challenge for us. With Aternity, we gain comprehensive insight into why performance is slow, empowering us to proactively address these issues before they impact business productivity.” ~ John Green, CIO of Baker Donelson

   Connect with Baker Donelson

   Linkedin: http://www.linkedin.com/company/baker-donelson

   Facebook: http://www.facebook.com/pages/Baker-Donelson-Bearman-Caldwell-Berkowitz-PC/123045841073437

   Twitter: http://twitter.com/#!/Baker_Donelson

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