1. The End of an Era

    Monday, November 28, 2016

     

    Thank you for being an Aternity—and now a Riverbed—customer.

     

    As you know, Aternity is now part of Riverbed, bringing the world's most robust EUE monitoring to our SteelCentral portfolio. If you missed it, you can read about the acquisition and what it means to Aternity and Riverbed customers in this newsletter article.

     

    We wanted to let you know that we are discontinuing the EUE2DAY newsletter and website as of this week. Instead, you can get the latest updates, as well as access to all the archived content, by subscribing to the monthly Riverbed Connections Newsletter.

     

    We hope you enjoy it!

  2. See What Matters: Real End User Experience

        

     

    Aternity Explainer Video | The Key to Brewing a Better User Experience

     

  3. Latest Industry News

    1. Macs are 3 times cheaper to own than Windows PCs, says IBM's IT guy

      Previn gave a great presentation at last year's Jamf tech conference where he said Macs were less expensive to support than Windows. (Jamf is a company that makes software that manage fleets of Macs and iOS devices.) Only 5% of IBM's Mac employees needed help desk support versus 40% of PC users. At that time, some 30,000 IBM employees were using Macs. Today 90,000 of them are, he said. And IBM ultimately plans to distribute 150,000 to 200,000 Macs to workers, meaning about half of IBM's approximately 370,000 employees will have Macs. 

      Read Full Article
      Mentions: IBM
    2. Windows 10: What do CIOs really think about it?

      Lenovo reportedly blocking Linux on Windows 10 Signature Edition PCs (updated) Going on-demand can unlock the benefits of mobile working Head of ICT Neil Moore manages front-end emergency service systems and back-end IT infrastructure at Hampshire Fire and Rescue Service. He is running a technology transformation project that will help the organisation update its network and IT infrastructure, while making big strides towards the cloud.

      Read Full Article
    3. SteelCentral Aternity for the Service Desk: Seven Tips for End User Experience Monitoring

      Learn more about how, with SteelCentral Aternity, you can proactively identify issues impacting end user experience, and troubleshoot them remotely and non-invasively, without interrupting the work of your end users. 

      http://www.riverbed.com/blogs/steelcentral-aternity-for-the-service-desk-seven-tips.html

      Read Full Article
      Mentions: Aternity
    4. See all Industry News articles
  4. Thought Leadership

    1. A Check-Up at Check-Out: 3 Tips to Ensure Excellent Customer Experience at the Point of Sale

      For retail, the checkout experience can ultimately decide whether or not the customer leaves satisfied and remembers your brand in a positive way. Some of the world’s largest retailers rely on Riverbed SteelCentral Aternity to ensure an excellent customer experience in the check-out line. Here’s how a retailer used Aternity End User Experience Monitoring at the Point of Sale (POS) to dramatically improve their operations.

      Read Full Article
      Mentions: Aternity
    2. Top Factors That Impact Application Performance 2016 - Part 3

      In 2013, APMdigest published a list called 15 Top Factors That Impact Application Performance. Even today, this is one of the most popular pieces of content on the site. And for good reason – the whole concept of Application Performance Management (APM) starts with identifying the factors that impact application performance, and then doing something about it. However, in the fast moving world of IT, many aspects of application performance have changed in the 3 years since the list was published. 

      Read Full Article
    3. See all Thought Leadership articles
  5. Cool Trends

    1. 'Enterprises Should Embrace Digital Transformation'

      In an exclusive interview with BW Businessworld, Bala Mahadevan, CEO, Orange Business Services India, discusses plans for growth and current strategy to scale up operations in India. Edited excerpts: What are the business factors driving huge digital transformation programs in corporates? There are many technical as well as non-technical definitions available on the internet and books when we look up the term "Digital transformation".

      Read Full Article
    2. See all Trends in End User Experience articles
  6. What's Hot in IT

    1. 85 Percent of Users Believe ITSM Analytics Will Enhance IT Service Delivery

      85 Percent of Users Believe ITSM Analytics Will Enhance IT Service Delivery ManageEngine Announces Results of its Survey, "Everything You Need to Know About ITSM Analytics: Industry Insight 2016" • Technology Oct. 26, 2016 - PRLog -- ManageEngine, the real-time IT management company, today announced the results of its survey, Everything You Need to Know About ITSM Analytics: Industry Insight 2016.

      Read Full Article
      Mentions: Itsm
    2. The Invisible Bank of the Future

      Cool Tech: Mobile Banking With Siri-Like Voice Commands Banking Driven by a Personal Digital Assistant The Invisible Bank will be buried within a broader, more digital, connected way of life. Consumers will interact with a personal digital assistant (like Siri or Alexa) that proactively performs daily personal and financial tasks, informed by insights gathered from structured and unstructured data.

      Read Full Article
      Mentions: Google Amazon Kpmg
    3. Americans uneasy with IoT devices like those used in Dyn DDoS attack, survey finds

      A coordinated botnet attack effectively choked internet access to a large number of popular sites last week, and the attack itself was made possible in large part due to the spread of connected Internet of Things (IoT) devices. Yet a new survey just released by IT security firm ESET and the National Cyber Security Alliance found that a good portion of Americans are not conformable with said devices from a security and safety perspective – even though around one quarter of consumers own such a device.

      Read Full Article
    4. The Evolution of the Digital Workplace

      Today’s office space is unrecognizable from previous generations. Instead of flat screens, laptops and funky “collaboration spaces,” workplaces from the days of yore were equipped with typewriters, Dictaphones, and rotary telephones. But today, there is a staggering amount of digital tools aimed at increasing workforce productivity in an increasingly competitive market. In response, IT departments and employees are finding themselves with a sometimes overwhelming variety of brands, standards, and user interfaces to learn and navigate. In fact, the average employee uses three or more devices daily for work activities.

      Read Full Article
    5. See all IT Buzz articles
  1. Top YouTube Videos

    Aternity YouTube Channel

     

  2. Sponsored By

    Aternity Web SiteAternity monitors any application on any physical, virtual, or mobile device, providing a user-centric vantage point that closes the visibility gap existing with network- and server-centric application performance management tools. By effectively transforming every device — physical, virtual, and mobile — into a self-monitoring platform that is user experience aware, enterprises are empowered with user-centric, proactive IT management capabilities that dramatically reduce business disruptions and increase workforce productivity. Learn more about Aternity at www.aternity.com and qualify for an end user experience Proof of Concept today.

    Follow us on Twitter, like us on Facebook, recommend us on LinkedIn

      

  3. End User Experience Today

    1. How Today’s Modern Businesses Are Rewriting The Service Level Management Rule Book With Aternity

      There are limitations to Service Level Agreement KPIs – and understanding why it’s critical to move beyond just the performance of your infrastructure will enable you to rewrite the Service Level Management Rule Book. To improve app performance and business processes, IT needs visibility into the end user’s experience of ALL of the applications on which they depend. Learn how Aternity End User Experience Monitoring can help.

      Read Full Article
      Mentions: Google McAfee CTO
    2. See all End User Experience Today articles
  4. Quotes

    1. If you can't measure it, you can't improve it.
      By Julie Purves
    2. That's the reason why Amazon is going to have your jobs in 10 years. We are failing as an industry.
      By Marcus Ranum
    3. The financial reasons are great, but security is hurting.
      By Bruce Schneier
    4. In a brownfields site, I had an opportunity to do a complete core infrastructure upgrade, all the way down to site-wide fibre infrastructure upgrades and core and wireless network and also telephony, from a digital system to a SIP core.
      By Barbara MacKenzie
    5. On the building maintenance and control system side, our engineering department started building intelligent building systems 20 years ago based on Siemens products, and as time has gone on they've stuck with that platform — and today all of that sits on my network.
      By Barbara MacKenzie
  5. Categories

    1. All Articles:

      Enterprise Mobility/ BYOD, Industry News, IT Buzz, Thought Leadership, Trends in End User Experience
    2. Health Care:

      EHR Adoption, EHR Meaningful Use
    3. End User Experience:

      Cloud Computing, Desktop Virtualization, end user experience, Meaningful Use, Server Based Computing (SBC)
    4. Call Centers:

      Average Handling Time, First Call Response
    5. Green IT Initiatives:

      Green Desktop Virtualization, Green End User Experience